Instant Return at Doorstep
Because we provide a convenient Cash on Delivery (COD) service across Bangladesh, we highly encourage all our customers to inspect the product quality and packaging right in front of the delivery personnel.
If you find any issues (such as damaged packaging, wrong product, or a quality discrepancy), you can instantly return the product to the delivery rider without making any payment.
Eligibility for Refunds
If you discover an issue after the delivery rider has already left, you may still request a return or refund, provided the issue falls under the following strict conditions:
Timeframe
You must notify our support team within 24 to 48 hours of receiving the item.
Condition
The product must be unused, unaltered, and retained in its original packaging.
Valid Reasons
Only acceptable for damaged, spoiled, or incorrect products delivered.
How to Process a Request
If you face any issues with your order, please reach out to us immediately via our Helpline or WhatsApp. To help us process your request as quickly as possible, please keep the following ready:
- Your exact Order Number or Invoice.
- Clear pictures or videos showing the defect or damage.
- Your registered phone number.
Once approved by our quality control team, your refund or replacement will be processed within 3-5 working days.